ADAPTER

If you require an electrical adapter, please contact “Reception”.

 

AIR CONDITIONING

Hotel rooms are equipped with individual air conditioning units. Each unit can be adjusted according to your personal comfort level.

 

ATM

The nearest ATM is located at AIS Tower, approximately a 3-minute walk from the hotel. Alternatively, please contact our Concierge for directions.

 

BABY BAR AND RESTAURANT

Operation Hours: 07:00 – 23:00 (Last Order 22:00)

• Breakfast: Served from 07:00 – 10:30.

• A la carte Dining: 07:00 – 22:00.

• In-room Dining: 07:00 – 22:00.

 

CO-WORKING SPACE

Located in the Lobby. Document printing services are available for your convenience. “Reception” will be happy to assist you with any additional requirements.

 

CONCIERGE

Our Concierge desk is located in the Lobby, serving as your premier resource for navigating the city and enhancing your stay. Our dedicated team is delighted to assist you with the following services:

• Transportation: Car bookings, taxis, and airport transfers.

• Dining: Recommendations and restaurant reservations.

• Tours & Leisure: Sightseeing, activity bookings, and event tickets.

• Luggage & Mail: Porterage, storage, and parcel handling.

• Special Requests: Floral arrangements, gifts, and celebration planning.

• Local Info: Shopping guides, directions, and city expertise.

 

For assistance, please visit us in person or dial Ext. 6004.

 

CREDIT CARDS & PAYMENT

We accept MasterCard, Visa, and JCB. QR Payment is also available for local bank accounts only. Please be advised that our hotel operates as a cashless property.

 

DEPARTURE

Departure time is 12:00 noon. If you wish to extend your stay or request a late departure, please contact “Reception” to check availability and applicable charges.

 

DOCTOR

If you require medical care, please contact “Reception” immediately. Please be advised that all expenses associated with medical services and professional consultations are to be settled by the guest.

 

ELECTRICITY

All power outlets in the hotel have an electric voltage of 220V.

 

EMERGENCY EXITS

Evacuation instructions and floor plans are located on the back of your room door.

 

EXPRESS CHECK-OUT

We offer every guest the possibility of an express check-out. Please contact the Reception for detailed information.

 

EXTRA BED / BABY COT

Please note that extra beds are not available at this property. Baby cots are available upon request but must be reserved at least 7 days in advance.

 

FITNESS CENTRE AND SWIMMING POOL

• Fitness Centre: 06:00 – 21:00.

• Swimming Pool: 09:00 – 22:00.

 

FIRST AID

Please contact “Reception” for any immediate assistance.

 

ICE CUBES

Please contact the “Baby Bar and Restaurant” by dialing 1. A service fee of 89 THB per bucket applies.

 

IKIGAI SPA

Operation Hours: 11:00 – 22:00 (Last Order 20:00). To book a treatment, please contact the Spa Reception at Ext. 2 or 6005.

 

LOST AND FOUND

Found items are kept according to legal requirements. Shipping items to you is available at your own cost.

 

MAIL AND MESSAGES

Incoming: Delivered directly to your room.

Outgoing: Drop off at Concierge. Postage fees apply and must be settled by the guest.

 

MOVIES & TV

TV Channels Complimentary national and international channels are available in all guest rooms.

 

Smart TVs (Deluxe and Suites Only ) In rooms equipped with Smart TVs, guests may access streaming services using their own personal accounts. Please remember to log out before checking out for your security.

 

PARKING

Parking spaces are provided on a first-come, first-served basis. Complimentary parking is limited to one car per room, and guests must register their vehicle at the Reception to receive this benefit.

• Valet Parking: Please inform our security guards before receiving this service. Keys may be held by staff to facilitate vehicle movement for smooth operation.

• Fees: Unregistered vehicles or additional cars are subject to a fee of 50 THB per hour.

 

SELF-SERVICE LAUNDRY

Located on the 3rd floor at 100 THB per cycle (washing or drying). Detergent is provided and already loaded inside the machine for your convenience.

 

 

 

 

 

 

HOTEL POLICIES
 

NON-SMOKING & CANNABIS POLICY

Craftsman Bangkok is a 100% smoke-free property. To ensure the comfort and safety of all our guests, smoking is strictly prohibited in all guest rooms, balconies, and public areas.

• Cigarette/Tobacco Smoking: Violation of this policy will result in a cleaning fee of 4,000 THB.

• Cannabis/Marijuana: The smoking or recreational use of cannabis is strictly prohibited on the premises. Violation will result in a fine of 25,000 THB.
   

CHECK-IN & CHECK-OUT

• Check-in Time: Standard check-in is from 15:00. To guarantee room access prior to 12:00, an overnight rate will be applied.

• Check-out Time: Standard check-out is at 12:00 noon. To guarantee a late check-out after 13:00, an additional night’s charge will be applied.

• Early Check-in & Late Check-out: Outside of the guaranteed hours mentioned above, requests are subject to room availability only.
   

ARRIVALS AND DEPARTURES

• Guaranteed Access: If you require immediate access to your room for an early arrival or late departure, we recommend reserving an additional night. Alternatively, we offer complimentary luggage storage and access to our fitness facilities to freshen up.

• Security Deposit: A damage deposit of THB 1,000 per night is required upon arrival. This can be settled via cash or credit card and will be fully reimbursed upon check-out, pending a room inspection.

• Early Departure: Should you choose to shorten your stay after check-in, the room rate may be adjusted to the Best Available Rate published at that time.
   

RESERVATION & CANCELLATION

• Non-Refundable Policy: For non-refundable bookings, full prepayment is required at the time of reservation.

• Terms: Once confirmed, no changes or refunds are permitted. This includes cancellations, no-shows, or early departures, for which the full amount will be retained as a cancellation fee.